Frequently Asked Questions

Additional Fees

What is the Shipping & Handling Fee

Shipping and Handling varies depending on the size and quantities of the doors and the location it is being shipped to.

The Handling costs are as follow:

- $30 per box or package (can hold anywhere from 1-12 doors or drawer fronts depending on the size)

- $40 per package over 24 x 36 (We sandwich the doors/panels between 1/4" cardboard and staple the perimeter)

- $120 for each crate/pallet ( For larger orders we use remants, cover sheets and reclaimed pallets to build a custom crate for your order)

We primarily ship with Canada Post, CanPar and Manitoulin Transport but also use services such as NetParcel to try and get the best rates for our customers. The price for shipping can range from $30 for single boxes to $400 for large crates.


How long will it take to get my order?

When ordering cabinet doors we will have them made within 2 weeks of the Order Review being approved.  Delivery time varies depending on your location from our shop but will range from 1-7 days.

Where do you deliver to?

We deliver anywhere within a 150KM radius of Peterborough on a weekly basis but we also ship our products across North America using various shipping companies.

How is the product packaged for shipping?

We have 3 packaging methods depending on the size of the order. For large orders we build a crate from remnants, cover sheets and reclaimed pallets. Medium size ordes with doors smaller than 35" x 23" get packaged in boxes with any where from 3 to 12 doors/drawer fronts per box. Larger doors, panels and single doors are packaged between two layers of 1/4" cardboard.


What is a 1 piece door?

A one piece door is made from MDF and all the details are routed out of one panel.  The advantage to this is there is never a chance of cracking.

What is a 2 piece door?

A 2 piece door is typically made from MDF and has a single solid outer piece instead of the 4 separate pieces and then a centre panel.  The advantage of this is less cracking when painted and it gives the option of more elaborate tooling then a one piece door.

What is a 5 piece door?

A 5 piece door is a traditional wood kitchen cabinet door with 2 rails, 2 stiles and a centre panel.  These are typically made from solid wood.  The disadvantage of this style of door would be that when painted it can tend to show cracks over time.

What are Rails and Stiles?

On a traditional 5 piece door, the rails are the top and bottom pieces of the door and the stiles are the side pieces.

What is grain matching?

Grain matching is a technique used when finishing a kitchen with flat panel wood veneer doors.  The grain will match from cabinet to cabinet. To do this, you will have to upload a reference picture so we can see the elevation views of the cabinets to know how to match up the various doors and drawer faces.

Can I get a door with an angled top?

Yes,  you can define the lengths of the sides in the ordering module and choose if you want a shaker style door or flat panel.

Why would I pocket the back of a door?

With a one piece door, pocketing the back reduces the chance of the door warping.

Finishing – Paint & Stain

How should I finish the doors?

Our doors are ready to be finished with a paint of your choice.  We recommend sealing any areas that have been pocketed out.

Do I need to sand the doors?

Just in case we missed anything when we sand your product, Its best to go over the doors with a 400 grit sanding block before finishing.


How many hinges do I need?

We drill a 35mm hole with pilot holes for the fasteners and they are 4″ from the top and bottom of the doors.  If a door is over 40″ we recommend a third hinge in the centre. Over 65″ and a fourth hinge is required and over 90″ a fifth hinge is used to ensure smooth operation.

What type of hinges should I use?

We drill for Blum hinges but there are many other quality hinge manufacturers on the market that use the same hole patterns.

How much do we charge for drilling hinges?

We charge $4 per hinge hole.


What type of MDF do we use?

We use Plum Creek MDF which is a premium super refined MDF that mills and finishes better then most MDFs on the market.

What species of wood veneer cabinets doors do we make?

Standard species include maple, white oak, birch, walnut, ash and pine. We have access to many other wood veneers such as wenge, hickory, alder and most other species.  Contact us if you have something specific you are looking for.

Can I get the MDF door with a melamine back?

Yes, we can supply your doors with a white back, a flat back or a recessed pocket.

What type of material can you cut?

All types and thicknesses of Plywood, MDF, and Acrylic as well as Formica Solid Surface.


How should I measure my doors?

Using a tape measure, measure the width of the door and the height of the door. It can be a good idea to create a quick sketch of the kitchen and number each door/drawer front and work through each one and write down the measurements.

Should I use Imperial or Metric?

Our site is currently setup for entering imperial measurements with fractions.


How can a place an order for multiple doors?

After entering the information for the first door and adding it to the cart, simply press GO BACK in your browser, changed the order to what you want, then press ADD TO CART again.

How do I open an Account?

Click on My Account in the top right and follow the links.

Can I get a sample?

If you are interested in ordering cabinet doors you can easily get a sample by contacting us and letting us know what sample you need.  The only charge will be the cost of shipping.  It’s always free to pick up at our shop.

How do I confirm my order is correct?

Before your order goes into production we will send you an Order Review which allows you to double check the quantities and sizes of the doors you ordered.

How can I pay for the product?

We use Stripe as our payment processor.  You can use Visa, Mastercard or Debit when ordering cabinet doors.


What makes us a good outsourcing partner?

We see you as a partner, not a customer, and we can help with parts of your production that is win-win for both of us. We have over 20 years experience as a cabinet making shop. We have the technology and expertise to support parts of your manufacturing process.

How do I save money by outsourcing?

Labour, shop space and equipment investment are places where you will save money.  Manufacturing MDF doors requires at least one CNC programmer/operator as well space for a CNC machine and the equipment itself.


Do you have an in-store display?

We build them on an as needed basis to maximize the potential of each individual location. Once we start the resellers relationship, we will supply your store with a display that suits your store and marketing efforts.

How do I order the product?

When you are ordering cabinet doors you are able to log in on the My Account page and place the order from there to get the appropriate pricing agreement.  When looking at the website with your customer, they will only see the retail price.

How do I get the product? How long will it take?

Our goal is to have the order produced and ready for shipping within 14 days.  We have weekly deliveries within a 150km radius of Peterborough.  Everything will be shipped with Manitoulin Transport.  You can also pick it up at our shop.

What are the payment terms?

Once we have established the supplier/reseller relationship the payment terms are 30 days.

Who do I sell it to?

Cabinet makers, kitchen refinishers, interior designers , do-it-yourself homeowners and kitchen renovators all use our product for various projects.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our production team has received your order. Once your order is manufactured and packaged you will receive an email with the shipping costs and details as well as an invoice via Stripe. Once the invoice is paid your products will be shipped and a tracking number will be sent to you.

Do you ship overseas?

No, we only ship to North America.


What kind of warranty is there?

We take pride in the quality of our product and want you to be happy you are using it.  If for some reason the product is not manufactured with our normal expected quality level, send it back to us and we will replace it.

What if the product is damaged?

Check over your products within 3 days of them being delivered and inform us of any damages at that time.  Simply take a photo of the problem and send it to us and we will find a solution to resolve the issue.

Get in touch

Have questions about your order, or a general enquiry?